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What we have learned building and running business systems in South Africa — written for the operations and finance leads who have to live with the result.
Compliance is not a policy document. It is where your customer data lives, who can see it, and what happens when someone asks for it back.
Generators keep the lights on. They do not keep the business running if the systems it depends on are sitting in a server room with no power.
The spreadsheet is not the problem. The problem is the moment it becomes the only person in the business who knows what is going on.
